Shipping Policy

Processing Times

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive a notification with tracking details once your order has shipped.

If we experience a high volume of orders, processing may be slightly delayed. We appreciate your patience and will notify you of any significant changes.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated at checkout.

Estimated delivery times:

• International Shipping: 7-21 business days (depending on location and courier availability)

Please note: Delivery times are estimates only and may vary due to customs processing, courier delays, or other unforeseen circumstances.

Please note: While my shop is based in New Zealand, orders are fulfilled and shipped globally from countries closer to you - through my print partner, ensuring faster delivery worldwide.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. If you do not receive tracking details within 3 business days of placing your order, please contact us at firstphilwhisky@gmail.com.

International Shipping

We ship internationally, but please be aware that:

• Shipping fees do not include customs duties, taxes, or import fees that may be charged upon delivery.
• Customs policies vary by country, and we do not control or take responsibility for delays due to customs clearance.
• If you refuse a package due to import duties or taxes, we are unable to issue a refund for the shipping cost.

Lost or Delayed Shipments

If your order has not arrived within the expected timeframe:

1. Check the tracking link provided in your shipping confirmation email.
2. Contact the courier for updates.
3. If your package is lost or significantly delayed, reach out to us at firstphilwhisky@gmail.com, and we will assist you in resolving the issue.

Damaged or Missing Items

If your order arrives damaged or with missing items:

• Please take clear photos of the packaging and the damaged items.
• Contact us at firstphilwhisky@gmail.com within 48 hours of delivery so we can address the issue.

Address & Shipping Errors

Please ensure that your shipping address is correct at checkout. We are not responsible for delays or lost packages due to incorrect addresses provided by the customer.

If you realize you entered the wrong shipping details, contact us immediately at firstphilwhisky@gmail.com. We will do our best to update your order, but we cannot guarantee changes once the order has been processed.